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In January 2018, Healthwatch Richmond surveyed patients and staff in the Richmond & Kingston Early Intervention Service (EIS). -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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Healthwatch Richmond gathered the views and experiences of over 100 women about the care they received during pregnancy (antenatal care). -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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We ran an event explaining commissioners’ and providers’ plans changes for mental health care and gathering local people's views and experiences. -
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In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness. -
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Find out about more about how we can help you access the support you need to live well. -
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People want health and care that works for them. Our job is to help make this happen, but we need to hear from you to understand what matters. Whether you have a couple of minutes to spare, or can commit to something longer, there are plenty of ways to get involved.
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Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
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Make a difference in your local community by giving people the opportunity to speak up about their health and social care. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We reviewed the service of the Emergency Department at Kingston Hospital in March 2018. -
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Between March - May 2018, we heard from over 100 people about their views and experiences of the Richmond Wellbeing Service which provides free NHS psychological therapies for common mental health problems. -
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In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre. -
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In November 2017, we ran a large public event aimed at explaining the planned changes to mental health care and to give people a chance to share their experience and debate the issues with leaders in the sector. -
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In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital. -
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‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below.