1. Teddington Memorial Hospital- Walk-in Centre

    Report -

    In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.

  2. Changes to Teddington Memorial Hospital - July 2018

    News -

    In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

  3. Kingston Hospital Emergency Department

    Report -

    We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.

  4. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  5. West Middlesex Hospital Enter & View

    News -

    As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.

  6. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  7. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  8. Coronavirus: Information for parents, carers and families

    Advice and Information -

    The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families.

  9. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  10. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  11. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  12. Calling NHS 111 First

    Advice and Information -

    You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works!

  13. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  14. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.

  15. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.