News and reports

Healthwatch Richmond visited the Emergency Department at Kingston Hospital in November and December 2025 in a series of Enter & View visits to understand patient experiences. Read our full report below.

Today, The King’s Fund published a report on learning from Healthwatch’s model. As the healthcare landscape evolves, the King’s Fund is calling on the Government to proactively plan for the future of patients' voice by building upon the established legacy of Healthwatch. We value their perspective and their recent review of our work.

The Department of Health and Social Care (DHSC) and NHS England are working to establish a new online service: NHS Online. Read Healthwatch Richmond's response to their consultation.

The Richmond Adult and Young Unpaid Carers' Charter sets out in carers own words their priorities for all local organisations to work towards. We worked with Richmond Health and Wellbeing Board, Richmond Carers Centre and the Council to help create the charter for a more inclusive, carer friendly Richmond-upon-Thames.

This report of the South West London Healthwatch collaborative presents feedback from patients and their unpaid carers about a variety of adult and paediatric community services.

Read our report on patient experience of Holybourne Hospital, an Acute mental health service for adults in Roehampton.

With the winter holidays, opening hours can change for healthcare and social care services.

South West London & St George's NHS Mental Health Trust transformed their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process in 3 phases: before, during and after the transformation.

Following the sad death of our much liked and respected Chair, Simon Boddis, Healthwatch Richmond is seeking a new Chair.

As Chair of Healthwatch Richmond you will have a unique opportunity to lead us during our final year until March 2027 and to help secure our legacy with the positive transfer of our functions into the Integrated Care Board and the Local Authority

Read our report about our recent Enter and View visits to Jubilee Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Hampton Medical Centre as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Crane Park Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.