News and reports

Read our report about our recent Enter and View visits to Hampton Wick surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report following our recent visits to the GP practice as part of our wider work around patient experiences of general practice in Richmond.

Community health services are a critical part of the NHS. They include district nursing, end of life care, physiotherapy, podiatry, sexual health services, health visiting and much more. This extensive and diverse collections of services and specialisms provide essential services; and yet they are often overlooked and unknown. We dived into the Community Nursing world, here is what we found.

Healthwatch Richmond has been referenced in Professor Gillian Leng's national review into safety and effectiveness of physician associates and anaesthesia associates.

131 local Healthwatch services across England have signed a powerful open letter to the Secretary of State for Health and Social Care, urging the government to reconsider proposals that would bring public voice functions under the control of local authorities and NHS bodies.

Over 250 unpaid carers responded to our survey asking what would make a difference in their caring role. This report attempts to analyse the stories told in this survey and to present the experiences of unpaid carers living in Richmond upon Thames in their own words.

The government's decision to close Healthwatch was first leaked to the press, and then confirmed in the NHS 10-Year Plan. Despite recognising the value of patient feedback, the plan surprisingly overlooks the independence of that voice and the crucial value that independence brings.

Read about our work and impact in 2024/25 and our plans for the year to come.

As part of our ongoing engagement with services, organisations and research within South West London, the Healthwatch Richmond staff have recently attended two exciting events.

GP practices in South West London, which cover Croydon, Kingston, Merton, Richmond, Sutton, and Wandsworth boroughs, introduced a new BSL interpreter provider on 1st October 2024. DA Languages replaces the old provider, Language Line, and aims to make it easier for people to get the support they need. GP staff have been given training materials to help them use the new system.

Healthwatch Richmond visited the Emergency Department and the Urgent Treatment Centre at West Middlesex University Hospital in November 2025 in a series of Enter & View visits to create a snapshot assessment of the service.

The Accessible Information Standard (AIS) helps health and care services meet the needs of patients and carers with communication needs. This includes individuals with sensory loss, neurological conditions, neurodiversity, and learning disabilities. AIS requires service providers to identify, record, flag, share, and meet patients' communication needs to ensure fair healthcare access. A short NHS England video describing AIS is available.