News and reports

South West London & St George's NHS Mental Health Trust transformed their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process in 3 phases: before, during and after the transformation.

Read our report about our recent Enter and View visits to Jubilee Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Hampton Medical Centre as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Crane Park Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Hampton Hill Medical Centre as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Acorn Group Surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report about our recent Enter and View visits to Hampton Wick surgery as part of our wider work looking a patient experiences of general practices in Richmond upon Thames.

Read our report following our recent visits to the GP practice as part of our wider work around patient experiences of general practice in Richmond.

Community health services are a critical part of the NHS. They include district nursing, end of life care, physiotherapy, podiatry, sexual health services, health visiting and much more. This extensive and diverse collections of services and specialisms provide essential services; and yet they are often overlooked and unknown. We dived into the Community Nursing world, here is what we found.

Over 250 unpaid carers responded to our survey asking what would make a difference in their caring role. This report attempts to analyse the stories told in this survey and to present the experiences of unpaid carers living in Richmond upon Thames in their own words.

Read about our work and impact in 2024/25 and our plans for the year to come.

Healthwatch Richmond visited the Emergency Department and the Urgent Treatment Centre at West Middlesex University Hospital in November 2025 in a series of Enter & View visits to create a snapshot assessment of the service.