Health and Care Plan launched in the borough of Richmond
The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond.
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News and reports
Kingston Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
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News
Recovery & Support Team Review
Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
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Annual Report 2018/19
The report demonstrates how we have made a difference to the care that local people receive.
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Quality Accounts 2018-19
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
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Complaints Policy
Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business.
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Richmond or Richmond Health Voices can make a complaint under this complaints policy.
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West Middlesex Hospital- Adult inpatient wards
We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.
Report
Richmond Home Treatment Team Review
In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)
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The future of adult social care - event report
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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Teddington Memorial Hospital- Walk-in Centre
In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.
Report
Transforming Mental Health - 2017 Event
In November 2017, we ran a large public event aimed at explaining the planned changes to mental health care and to give people a chance to share their experience and debate the issues with leaders in the sector.
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