Kingston Hospital entrance

Kingston Hospital- Adult inpatient wards

We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.
Report
A patient speaking to mental health professional

Recovery & Support Team Review

Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.
Report

Annual Report 2018/19

The report demonstrates how we have made a difference to the care that local people receive.
Report
cartoon magnifying glass

Quality Accounts 2018-19

Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.
Report

Complaints Policy

Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Richmond or Richmond Health Voices can make a complaint under this complaints policy.
Report
Nurse at patient's bedside on hospital ward

West Middlesex Hospital- Adult inpatient wards

We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.
Report
hands in grayscale

Richmond Home Treatment Team Review

In November 2018, we heard from 13 current patients, 5 past patients, 13 carers and 10 staff about their experiences of the Richmond Home Treatment Team (about 40% of their average caseload)
Report

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