1. West Middlesex Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.

  2. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  3. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  4. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  5. Discharge Project 2015

    Report -

    We reviewed the discharge process from hospitals throughout the borough. We mapped the process of patient discharge from hospital to home, and then asked patients and carers for their feedback and experiences.

  6. Mary Seacole Ward - Queen Mary's Hospital Roehampton Enter & View Visits

    Report -

    The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.

  7. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  8. Enter & View report: Gwynne Holford Ward, Queen Mary’s Hospital

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton.

  9. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  10. Lavender Ward Enter & View Report

    Report -

    In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

  11. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  12. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  13. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  14. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  15. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  16. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  17. Kingston Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.

  18. Youth Out Loud!'s 15 Steps Challenge at Kingston Hospital

    News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.

  19. NHS England has heard your experiences of patient transport

    News -

    NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

  20. Sharing your experiences of West Middlesex Hospital

    News -

    To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.

  21. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  22. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  23. Have you left hospital during COVID-19? Tell us your experience

    News -

    If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.

  24. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  25. Reconfiguration of Children’s Cancer Principal Treatment Centre

    News -

    The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.

  26. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  27. Where to get my blood test appointment? Read our Phlebotomy Report

    Report -

    Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
    The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.

  28. Teddington Memorial Hospital- Walk-in Centre

    Report -

    In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital.

  29. Changes to Teddington Memorial Hospital - July 2018

    News -

    In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

  30. Kingston Hospital Emergency Department

    Report -

    We reviewed the service of the Emergency Department at Kingston Hospital in March 2018.

  31. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  32. West Middlesex Hospital Enter & View

    News -

    As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.

  33. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  34. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  35. Coronavirus: Information for parents, carers and families

    Advice and Information -

    The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families.

  36. Calling NHS 111 First

    Advice and Information -

    You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works!

  37. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  38. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.