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Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard. -
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Getting better access to a GP appointment, both physically and at a suitable time, was the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our General Practice report in 2014. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
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Healthwatch Richmond's first Annual Report -
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In February 2014, we surveyed people using services provided by South West London and St George's Mental Health Trust to feed into the upcoming CQC inspection of the trust. -
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The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
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During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business.
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A Healthwatch project run by young people aged 13-17 working with Healthwatch Richmond and Healthwatch Kingston.
Find out more about their work via the links below. -
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GDPR requires us to consider the legal basis behind the way we use your personal data. Because we take your privacy seriously and value your data we have published our Public Data Asset Register. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
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We reviewed the services of 13 GP practices in the borough.
You can read the individual reports by following the links below. Alternatively, an overview report has been prepared that summarises the findings of all the GP practices. -
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In early 2018, we completed our review looking at residential care services. Over the previous two years, we visited all of the care homes operating in the borough. -
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It is evident from our work that people are experiencing difficulties with the mental health services. We are reviewing all the mental health services available in the borough. -
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If you wish to make a complaint or raise a concern about Healthwatch Richmond or Richmond Health Voices please do so via the complaints policy below. -
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The report demonstrates how we have made a difference to the care that local people receive. -
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Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues. -
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Mental health is an area of priority for Healthwatch Richmond. -
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Please provide feedback to Healthwatch Richmond about your recent visit to West Middlesex Hospital through the survey below.
Any questions/further feedback? Please contact us at jessica@healthwatchrichmond.co.uk or call us on 020 8099 5335 -
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We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff. -
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The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond. -
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In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit. -
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South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites. -
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In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements. -
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As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.