1. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  2. Reviewing your care in hospital

    Page -

    Inpatient and Urgent and Emergency care has been one of our priorities. We have reviewed 5 different services at 3 hospitals.

  3. Who are we talking to?

    News -

    As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us.

  4. Conflicts of Interest

    Report -

    Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:

  5. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  6. Richmond's Crisis Care Services

    News -

    At the time of our Crisis Care report publication we were working with partners from across the system to finalise a map of the Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  7. Sharing your experiences of West Middlesex Hospital

    News -

    To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.

  8. NHS England has heard your experiences of patient transport

    News -

    NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

  9. Outreach Work

    News -

    An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
    The experiences people share shape our work plans.

  10. Coronavirus information for children, young people and families

    Page -

    Information on how to answer your child/young person's questions on coronavirus and useful resources to ease their anxiety. Plus, just for teens, there is up to date information and tips for staying well.

  11. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  12. Decision making procedure

    Report -

    Healthwatch organisations are required to have and publish a decision making policy. Our is here.

  13. Youth Out Loud! are raising mental health awareness

    News -

    Our youth group - Youth Out Loud! (YOL!) have launched their video "Self Harm: Being a Good Friend" and a fantastic set of resources to help manage mental health.

  14. Share your experiences of care and support during the coronavirus pandemic

    News -

    Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you.

  15. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  16. Share your experiences of maternity services during the coronavirus pandemic

    News -

    We collected experiences of maternity care during the coronavirus pandemic at West Middlesex & Chelsea & Westminster Hospital. The Survey is now closed and a report has not been published

  17. Guided by you: Annual report 2019-20

    Report -

    Our Annual Report 2019/20 demonstrates our work and impact over the year

  18. Is Richmond really headed for a coronavirus lockdown? What the data says

    News -

    The lockdown in Leicester has prompted national reports of potential further local lockdowns, including in Richmond upon Thames, being "just days away". Richmond Council have described these reports as "scaremongering".

  19. Have you left hospital during COVID-19? Tell us your experience

    News -

    If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.

  20. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  21. High demands for Coronavirus testing are causing challenges

    News -

    A number of people have contacted us regarding difficulties with accessing Coronavirus tests in Richmond

  22. Black History Month 2020

    News -

    October 2020 is Black History Month and Richmond Council will be celebrating the achievements and contributions of Black people in Richmond upon Thames.

  23. Experiences of Maternity Services in Richmond During Coronavirus

    Report -

    Read about the experiences of 432 women who used maternity services at West Middlesex or Chelsea & Westminster Hospitals during the coronavirus pandemic.

  24. Is Richmond headed for a Coronavirus Lockdown? What the data says October 2020.

    News -

    In July 2020 we reviewed the data to bust the myths surrounding news reports of lockdown being "just days away". With reports of a sharp increase in cases in early October has the situation changed?

  25. Young People’s Wellbeing During the COVID-19 Crisis

    Report -

    Read our Youth Out Loud! (YOL!) report into young people's experiences during coronavirus. YOL! is a partnership between Healthwatch Richmond and Healthwatch Kingston.

  26. Healthwatch Richmond shares its success with Youth Out Loud! at Healthwatch Week

    News -

    Healthwatch Richmond shared our experience, success and achievements from supporting Youth Out Loud! since the pandemic began, with 42 Healthwatch from across the country at national Healthwatch Week conference.

  27. Caring for adults with learning disabilities amid the Coronavirus

    News -

    Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm.

  28. Healthwatch Richmond providing DBS checks for local voluntary care groups

    News -

    Since March 2020, when the Coronavirus lockdown began, Healthwatch Richmond has been helping fellow voluntary care groups by processing DBS checks for their volunteers.

  29. Youth Out Loud!

    News -

    Youth Out Loud! works with young people aged 13-17

  30. Experience Matters: Read our Mid Year Review 2020/21

    Report -

    We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now.

  31. Calling NHS 111 First

    Advice and Information -

    You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works!

  32. Coronavirus information and advice

    Page -

    Find the latest advice and information on coronavirus. Including the latest guidance from NHS England and The Government and advice on staying mentally well during this difficult time.

  33. HealthTalk the Podcast

    Page -

    We are excited to launch our podcast series, HealthTalk. This podcast is written produced and presented by Healthwatch Richmond. We will use this platform to explore topics related to health and social care, where we aim to start conversations and answer important questions about them. We look forward to welcoming a range of expert special guests to help us navigate these topics. To listen, click on the links below.