1. Four ways your pharmacist can help you

    Advice and Information -

    Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you.

  2. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  3. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  4. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  5. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  6. Hampton Pharmacy Closures

    News -

    In November 2023, Boots Pharmacy in Tangley Park and Priory Road closed down, leaving only one remaining pharmacy in Hampton. We had a number of residents contact us about the major inconvenience this has caused.

  7. Hampton Pharmacy Closures - Including a response from Boots

    Report -

    This report details the experiences of almost 700 residents in the wake of 2 pharmacy closures in Hampton North in late 2023. It describes the impact on residents, makes recommendations for improving provision both in Hampton and nationally, and has led to improvements for residents.

  8. Annual Report 2016/17

    Report -

    The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond.

  9. Outreach Work

    News -

    An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
    The experiences people share shape our work plans.

  10. Annual Report 2014/15

    Report -

    Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.

  11. Annual Report 2013/14

    Report -

    Healthwatch Richmond's first Annual Report

  12. Annual Report 2015/16

    Report -

    Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services.

  13. Annual Report 2018/19

    Report -

    The report demonstrates how we have made a difference to the care that local people receive.

  14. Complaints Policy

    Report -

    Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 

  15. Who are we talking to?

    News -

    As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us.

  16. Conflicts of Interest

    Report -

    Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:

  17. Decision making procedure

    Report -

    Healthwatch organisations are required to have and publish a decision making policy. Our is here.

  18. Guided by you: Annual report 2019-20

    Report -

    Our Annual Report 2019/20 demonstrates our work and impact over the year

  19. Experience Matters: Read our Mid Year Review 2020/21

    Report -

    We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now.

  20. Experience Matters: Annual Report 2020/21

    Report -

    2020/21 was our busiest and most successful year to date. Find out more about it here

  21. Healthwatch Richmond Shortlisted for Prestigious National Award

    News -

    Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond.

  22. Championing what matters to you: Annual Report 2021/22

    Report -

    "Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here

  23. Together we can: Annual Report 2022–23

    Report -

    2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23.

  24. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  25. Youth Out Loud! A Healthwatch project lead by children and young people

    News -

    High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it.

  26. Annual Report 2017/18

    Report -

    Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents.