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We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business.
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A Healthwatch project run by young people aged 13-17 working with Healthwatch Richmond and Healthwatch Kingston.
Find out more about their work via the links below. -
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GDPR requires us to consider the legal basis behind the way we use your personal data. Because we take your privacy seriously and value your data we have published our Public Data Asset Register. -
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Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
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We reviewed the services of 13 GP practices in the borough.
You can read the individual reports by following the links below. Alternatively, an overview report has been prepared that summarises the findings of all the GP practices. -
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In early 2018, we completed our review looking at residential care services. Over the previous two years, we visited all of the care homes operating in the borough. -
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It is evident from our work that people are experiencing difficulties with the mental health services. We are reviewing all the mental health services available in the borough. -
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If you wish to make a complaint or raise a concern about Healthwatch Richmond or Richmond Health Voices please do so via the complaints policy below. -
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The report demonstrates how we have made a difference to the care that local people receive. -
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Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues. -
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Mental health is an area of priority for Healthwatch Richmond. -
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Please provide feedback to Healthwatch Richmond about your recent visit to West Middlesex Hospital through the survey below.
Any questions/further feedback? Please contact us at jessica@healthwatchrichmond.co.uk or call us on 020 8099 5335 -
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We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff. -
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The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond. -
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In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit. -
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South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites. -
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In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements. -
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As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August. -
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Healthwatch Richmond has been campaigning for improvements in NHS Dentistry since late 2020 when it first became clear that the pandemic had led to a crisis in an already overstretched service. -
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Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available. -
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We collected the experience of over 800 residents to improve local services helping people to eat healthy, stay active, stop smoking, and reduce alcohol intake. -
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South West London & St George's NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process. -
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We know from feedback through our website and at community events that many people in Richmond still aren’t able to see an NHS dentist. Take our survey to help us make improvements. -
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When a child or young person has a special educational need/disability (SEND), there are often lots of different organisations involved in providing the education, health and social care support needed for that individual to achieve their potential. -
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2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23. -
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The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre. -
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When will I get the vaccine? Where is it distributed? Find the answers to all your questions about the COVID-19 vaccine below in this FAQ. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Kew Medical Practice. -
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We have written on behalf of Healthwatch Richmond and Healthwatch Merton in response to the consultation on the move of cancer services from Royal Marsden to either St George’s or Evalina Hospitals. -
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In November 2023, Boots Pharmacy in Tangley Park and Priory Road closed down, leaving only one remaining pharmacy in Hampton. We had a number of residents contact us about the major inconvenience this has caused. -
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Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children.