1. Annual Report 2016/17

    Report -

    The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond.

  2. Outreach Work

    News -

    An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
    The experiences people share shape our work plans.

  3. Annual Report 2014/15

    Report -

    Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.

  4. Annual Report 2013/14

    Report -

    Healthwatch Richmond's first Annual Report

  5. Annual Report 2015/16

    Report -

    Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services.

  6. Annual Report 2018/19

    Report -

    The report demonstrates how we have made a difference to the care that local people receive.

  7. Complaints Policy

    Report -

    Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 

  8. Who are we talking to?

    News -

    As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us.

  9. Conflicts of Interest

    Report -

    Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:

  10. Decision making procedure

    Report -

    Healthwatch organisations are required to have and publish a decision making policy. Our is here.

  11. Guided by you: Annual report 2019-20

    Report -

    Our Annual Report 2019/20 demonstrates our work and impact over the year

  12. Experience Matters: Read our Mid Year Review 2020/21

    Report -

    We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now.

  13. Experience Matters: Annual Report 2020/21

    Report -

    2020/21 was our busiest and most successful year to date. Find out more about it here

  14. Healthwatch Richmond Shortlisted for Prestigious National Award

    News -

    Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond.

  15. Championing what matters to you: Annual Report 2021/22

    Report -

    "Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here

  16. Together we can: Annual Report 2022–23

    Report -

    2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23.

  17. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  18. Youth Out Loud! A Healthwatch project lead by children and young people

    News -

    High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it.

  19. Annual Report 2017/18

    Report -

    Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents.

  20. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  21. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  22. "Uniting against Female Genital Mutilation" Event March 2014

    News -

    Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard.

  23. Bringing Back Dignity - Continence Services 2014

    News -

    During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.

  24. Changes to Teddington Memorial Hospital - July 2018

    News -

    In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

  25. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  26. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  27. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  28. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  29. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  30. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  31. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  32. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  33. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  34. Black History Month 2020

    News -

    October 2020 is Black History Month and Richmond Council will be celebrating the achievements and contributions of Black people in Richmond upon Thames.

  35. Healthwatch Richmond providing DBS checks for local voluntary care groups

    News -

    Since March 2020, when the Coronavirus lockdown began, Healthwatch Richmond has been helping fellow voluntary care groups by processing DBS checks for their volunteers.

  36. Celebrating LGBTQ+ Contributions in Richmond

    News -

    On Tuesday 24th February we hosted a public event via Zoom to do celebrate LGBTQ+ contributions in the borough. Read about our successful event and have a look at some useful resources below.