1. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  2. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  3. Care Act Consultation Report

    Report -

    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  4. Enter & View: Deer Park View

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home.

  5. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  6. Improving Emotional Wellbeing for Young People in 2016 FILM

    Report -

    In 2016 we undertook a review of emotional wellbeing and mental health services for young people. This is what we found.

  7. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  8. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  9. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  10. Annual Report 2018/19

    Report -

    The report demonstrates how we have made a difference to the care that local people receive.

  11. Complaints Policy

    Report -

    Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 

  12. Recovery & Support Team Review

    Report -

    Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.

  13. Your Guide to Richmond's NHS, Care and Support (Spring 2022)

    Report -

    The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it.

  14. Kingston Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.

  15. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  16. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  17. Conflicts of Interest

    Report -

    Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:

  18. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  19. Decision making procedure

    Report -

    Healthwatch organisations are required to have and publish a decision making policy. Our is here.

  20. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  21. Guided by you: Annual report 2019-20

    Report -

    Our Annual Report 2019/20 demonstrates our work and impact over the year

  22. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  23. Experiences of Maternity Services in Richmond During Coronavirus

    Report -

    Read about the experiences of 432 women who used maternity services at West Middlesex or Chelsea & Westminster Hospitals during the coronavirus pandemic.

  24. Young People’s Wellbeing During the COVID-19 Crisis

    Report -

    Read our Youth Out Loud! (YOL!) report into young people's experiences during coronavirus. YOL! is a partnership between Healthwatch Richmond and Healthwatch Kingston.

  25. Experience Matters: Read our Mid Year Review 2020/21

    Report -

    We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now.

  26. Half of Richmond patients unable to get dental care unless they can pay

    Report -

    Healthwatch Richmond heard from over 300 people about accessing dental care in the London Borough of Richmond upon Thames, between October and November 2020 and found that access to NHS dentistry is a local and nationwide problem amid the pandemic

  27. Healthwatch Richmond's Response to the Updated Richmond SEND Futures Plan

    Report -

    The revised SEND Futures Plan aims to improve the quality of services for children & young people and reduce the financial deficit in Richmond. We responded to the plan to ensure peoples' voices were included. Read the plan and our response here.

  28. Impact of Covid-19 and Inequalities

    Report -

    We were asked to contribute to an equalities focused Impact of Covid-19 review by HEAR Equality and Human Rights Network. Read the full report, attached below.

  29. Experience Matters: Annual Report 2020/21

    Report -

    2020/21 was our busiest and most successful year to date. Find out more about it here

  30. Report: Direct Payments in the Borough of Richmond

    Report -

    Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service.

  31. Report: Improving support for people living with Long Covid

    Report -

    Healthwatch Richmond talked to almost 100 people suffering from Long Covid in the borough, in the Summer of 2021, and found that much was still needed to improve support services.

  32. Championing what matters to you: Annual Report 2021/22

    Report -

    "Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here

  33. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.

  34. Healthy Living in Richmond

    Report -

    We collected the experience of over 800 residents to improve local services helping people to eat healthy, stay active, stop smoking, and reduce alcohol intake.

  35. Transforming Adult Mental Health Care

    Report -

    South West London & St George's NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process.

  36. Together we can: Annual Report 2022–23

    Report -

    2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23.

  37. Enter & View: Kew Medical Practice

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Kew Medical Practice.

  38. SEND Futures Experiences Report

    Report -

    Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children.

  39. Hampton Pharmacy Closures - Including a response from Boots

    Report -

    This report details the experiences of almost 700 residents in the wake of 2 pharmacy closures in Hampton North in late 2023. It describes the impact on residents, makes recommendations for improving provision both in Hampton and nationally, and has led to improvements for residents.

  40. LA SEND Inspection Improvement Plan

    Report -

    Healthwatch Richmond have commented on the CQC/Ofsted Inspection Improvement Plan for Achieving for Children.

  41. Where to get my blood test appointment? Read our Phlebotomy Report

    Report -

    Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
    The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.

  42. Annual Report 2017/18

    Report -

    Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents.