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News -
On 26th November 2015, over 120 people joined us for our event and public exhibition. -
News -
During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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Report -
We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
Report -
Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
Report -
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
Report -
We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
Report -
As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
Report -
In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
Report -
As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
News -
The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Report -
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
News -
Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm. -
Report -
Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service. -
Report -
Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Report -
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
Report -
We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs. -
Report -
Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts. -
Report -
Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts. -
Report -
The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it. -
Advice and Information -
It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.
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Advice and Information -
Find out what support is available to help you travel to your hospital appointments -
Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
Advice and Information -
Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
News -
In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit. -
Advice and Information -
Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you. -
Advice and Information -
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems. -
Advice and Information -
Here are six things you should expect from care services, according to new guidelines. -
News -
NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service. -
News -
To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018. -
Advice and Information -
It is a worrying time and it is really important that we also look after our mental health. It is OK to feel anxious, scared, low or frustrated, everyone will respond differently and there is no right way to feel. -
Advice and Information -
The self-isolation advice for contacts of people with coronavirus (COVID-19) has changed. Find out what you need to to if someone in your household gets infected.