1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. GP Forum report - 2014

    Report -

    Getting better access to a GP appointment, both physically and at a suitable time, was the biggest source of frustration and dissatisfaction for patients in Richmond Borough according to our General Practice report in 2014.

  3. GP Project: overall report

    Report -

    Since we were formed in 2013, General Practice has been a key priority area for Healthwatch Richmond.

  4. The Vineyard Surgery: GP Project

    Report -

    We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  5. Woodlawn Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  6. Seymour House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  7. Lock Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  8. Oak Lane Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  9. Twickenham Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  10. North Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  11. Dr Johnson & Partners (Sheen Lane): GP Project

    Report -

    We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  12. Richmond Green Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  13. Essex House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  14. Hampton Wick Surgery: GP Project

    Report -

    We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  15. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  16. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  17. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  18. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  19. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  20. Enter & View: Kew Medical Practice

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Kew Medical Practice.

  21. GP Appointment Booking Survey

    News -

    Help Healthwatch Richmond understand how to improve GP appointment booking!

  22. Where to get my blood test appointment? Read our Phlebotomy Report

    Report -

    Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
    The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.

  23. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  24. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  25. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  26. "Uniting against Female Genital Mutilation" Event March 2014

    News -

    Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard.

  27. Bringing Back Dignity - Continence Services 2014

    News -

    During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.

  28. Changes to Teddington Memorial Hospital - July 2018

    News -

    In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre.

  29. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  30. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  31. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  32. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  33. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  34. Youth Out Loud!

    News -

    Aged 13-17?
    Living in Richmond or Kingston?
    Interested in volunteering?

  35. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  36. Black History Month 2020

    News -

    October 2020 is Black History Month and Richmond Council will be celebrating the achievements and contributions of Black people in Richmond upon Thames.

  37. Healthwatch Richmond providing DBS checks for local voluntary care groups

    News -

    Since March 2020, when the Coronavirus lockdown began, Healthwatch Richmond has been helping fellow voluntary care groups by processing DBS checks for their volunteers.

  38. Celebrating LGBTQ+ Contributions in Richmond

    News -

    On Tuesday 24th February we hosted a public event via Zoom to do celebrate LGBTQ+ contributions in the borough. Read about our successful event and have a look at some useful resources below.

  39. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.