1. Enter & View Report: Homemead Residential Care Home

    Report -

    We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough.

  2. Enter & View Report: Lynde House

    Report -

    Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations.

  3. Enter & View Report: Laurel Dene Care Home

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home.

  4. Enter & View Report: Nightingale House

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House.

  5. Enter & View Report: Greville House

    Report -

    We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough.

  6. Enter & View Report: Hampton Care

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.

  7. Enter & View Report: Deer Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home.

  8. Enter & View Report: Brinsworth House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Brinsworth House.

  9. Chudleigh House

    Report -

    In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.

  10. Enter & View Report: Alexander House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home.

  11. Enter & View Report: Dalemead Care Home

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home.

  12. Enter & View Report: Roy Kinnear House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

  13. Enter & View Report: Whitefarm Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge.

  14. Care Act Event

    News -

    The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.

  15. Care Act Consultation Report

    Report -

    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  16. Enter & View: Deer Park View

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home.

  17. What dental support should you expect while living in residential care?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  18. Healthwatch Richmond informs the JSNA

    Report -

    This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics.

  19. Coronavirus: advice for visiting friends or family in a care home

    Advice and Information -

    The Government has updated their guidance on care home visits from 31 January 2022. Read on for the latest information.

  20. West Middlesex Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at West Middlesex Hospital. The findings of the report were based on the experiences of over 100 patients and/or their family, and 27 members of staff.

  21. Quality Accounts 2013-14

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  22. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  23. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  24. Discharge Project 2015

    Report -

    We reviewed the discharge process from hospitals throughout the borough. We mapped the process of patient discharge from hospital to home, and then asked patients and carers for their feedback and experiences.

  25. Mary Seacole Ward - Queen Mary's Hospital Roehampton Enter & View Visits

    Report -

    The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.

  26. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  27. Enter & View report: Gwynne Holford Ward, Queen Mary’s Hospital

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton.

  28. 'Major changes to local services' Event

    Report -

    We held an event, where NHS commissioners answered pressing questions from around 120 local residents about the recently published changes to the local NHS. These changes aimed to deliver care in south-west London at substantially lower costs.

  29. Lavender Ward Enter & View Report

    Report -

    In July and August 2017, we visited the Lavender Ward at Queen Mary's Hospital (Roehampton). Lavender Ward is an acute admissions and treatment unit for adults (18-65 years old) experiencing a severe episode of mental illness.

  30. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  31. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  32. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  33. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  34. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  35. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  36. Kingston Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.

  37. Youth Out Loud!'s 15 Steps Challenge at Kingston Hospital

    News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.

  38. NHS England has heard your experiences of patient transport

    News -

    NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service.

  39. Sharing your experiences of West Middlesex Hospital

    News -

    To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018.

  40. Health, Care & Wellbeing Experiences During Lockdown- a Summary

    Report -

    We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic.

  41. Have you left hospital during COVID-19? Tell us your experience

    News -

    If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing.

  42. Health, Care & Wellbeing Experiences in Richmond During Coronavirus

    Report -

    Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020.

  43. Reconfiguration of Children’s Cancer Principal Treatment Centre

    News -

    The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.

  44. Apply to be a Healthwatch Volunteer Today!

    News -

    Applications are now open for Healthwatch Volunteers. Find out how you can get involved.

  45. Where to get my blood test appointment? Read our Phlebotomy Report

    Report -

    Kingston Hospital contacted Healthwatch Richmond to conduct a survey that would help understand better the needs of patients in terms of blood tests appointments.
    The aim was to collect patient’s views on their phlebotomy experience, in order to better understand patients’ needs and preferences.