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We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
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Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
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We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Brinsworth House. -
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In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
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The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Advice and Information -
The Government has updated their guidance on care home visits from 31 January 2022. Read on for the latest information.
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Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard. -
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As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us. -
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Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020. -
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We were asked to contribute to an equalities focused Impact of Covid-19 review by HEAR Equality and Human Rights Network. Read the full report, attached below. -
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On Tuesday 26th October we hosted an event celebrating Black History Month in Richmond, at York House. Guests enjoyed speaking to local organisations, speeches, music and great food! -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
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We collected the experience of over 800 residents to improve local services helping people to eat healthy, stay active, stop smoking, and reduce alcohol intake. -
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Applications are now open for Healthwatch Volunteers. Find out how you can get involved. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.