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An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work plans. -
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Jakhya Rahman and Sandra Hempel attended this event on behalf of Healthwatch Richmond. It was organised by Marina Yannakoudakis, Conservative MEP for London, and sponsored by the Evening Standard. -
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On 26th November 2015, over 120 people joined us for our event and public exhibition. -
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During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre. -
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The local NHS had to save £20 million by April 2018 in order to meet its statutory duty not to go into debt. -
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Across south west London, commissioners have to save an additional £900 million to meet NHS budgets. -
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In November 2017, we ran a large public event aimed at explaining the planned changes to mental health care and to give people a chance to share their experience and debate the issues with leaders in the sector. -
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Mental health is an area of priority for Healthwatch Richmond. -
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The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond. -
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In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit. -
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South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites. -
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In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements. -
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As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August. -
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As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us. -
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At the time of our Crisis Care report publication we were working with partners from across the system to finalise a map of the Crisis Care services in Richmond, as part of the wider Mental Health Transformation work. -
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NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service. -
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To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018. -
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Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Our youth group - Youth Out Loud! (YOL!) have launched their video "Self Harm: Being a Good Friend" and a fantastic set of resources to help manage mental health. -
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Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you. -
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We collected experiences of maternity care during the coronavirus pandemic at West Middlesex & Chelsea & Westminster Hospital. The Survey is now closed and a report has not been published -
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The lockdown in Leicester has prompted national reports of potential further local lockdowns, including in Richmond upon Thames, being "just days away". Richmond Council have described these reports as "scaremongering". -
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If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing. -
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A number of people have contacted us regarding difficulties with accessing Coronavirus tests in Richmond -
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October 2020 is Black History Month and Richmond Council will be celebrating the achievements and contributions of Black people in Richmond upon Thames. -
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In July 2020 we reviewed the data to bust the myths surrounding news reports of lockdown being "just days away". With reports of a sharp increase in cases in early October has the situation changed? -
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Healthwatch Richmond shared our experience, success and achievements from supporting Youth Out Loud! since the pandemic began, with 42 Healthwatch from across the country at national Healthwatch Week conference. -
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Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm. -
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Since March 2020, when the Coronavirus lockdown began, Healthwatch Richmond has been helping fellow voluntary care groups by processing DBS checks for their volunteers. -
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Youth Out Loud! works with young people aged 13-17 -
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In February 2021 we hosted a live webinar with a panel of experts answering your questions on everything you need to know about the COVID-19 vaccine. You can watch the event and download the slides by clicking on the links below.
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Listen to the first episode of our new podcast series below. -
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On Tuesday 24th February we hosted a public event via Zoom to do celebrate LGBTQ+ contributions in the borough. Read about our successful event and have a look at some useful resources below. -
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Youth Out Loud! develops, produces and distributes podcasts made by young people, for young people, using the expertise of professionals, on important topics around health and social care services. -
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A number of national media reports and social media posts are claiming that your personal health data will be shared if you don't opt out now. This is clearly alarming but it is not the full story. -
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Have you experienced long-term effects of Coronavirus? Have they lasted weeks or even months? We want to hear from you!