1. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  2. The Vineyard Surgery: GP Project

    Report -

    We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  3. Woodlawn Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  4. Seymour House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  5. Lock Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  6. Oak Lane Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  7. Chudleigh House

    Report -

    In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.

  8. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  9. Annual Report 2014/15

    Report -

    Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.

  10. Improving Emotional Wellbeing for Young People in 2016

    Report -

    Healthwatch Richmond collected the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond.

  11. Twickenham Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  12. North Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  13. Dr Johnson & Partners (Sheen Lane): GP Project

    Report -

    We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  14. Hampton Wick Surgery: GP Project

    Report -

    We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  15. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  16. Richmond Green Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  17. Experiences of Richmond CAMHS services - 2015

    Report -

    Healthwatch Richmond was invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on CAMHS services.

  18. Enter & View Report: Roy Kinnear House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

  19. Enter & View Report: Whitefarm Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge.

  20. Essex House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  21. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  22. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  23. Parliamentary Health & Social Care Committee Inquiry into NHS Dentistry

    News -

    Healthwatch Richmond has been campaigning for improvements in NHS Dentistry since late 2020 when it first became clear that the pandemic had led to a crisis in an already overstretched service.

  24. London Ambulance Services

    Report -

    Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.

  25. Healthy Living in Richmond

    Report -

    We collected the experience of over 800 residents to improve local services helping people to eat healthy, stay active, stop smoking, and reduce alcohol intake.

  26. Transforming Adult Mental Health Care

    Report -

    South West London & St George's NHS Mental Health Trust are transforming their services to make improvements to how they operate. We collected patient experiences to measure and monitor the level of patient satisfaction throughout the process.

  27. We’re taking action to improve access to NHS dentists

    News -

    We know from feedback through our website and at community events that many people in Richmond still aren’t able to see an NHS dentist. Take our survey to help us make improvements.

  28. SEND Futures Survey

    Response -

    When a child or young person has a special educational need/disability (SEND), there are often lots of different organisations involved in providing the education, health and social care support needed for that individual to achieve their potential.

  29. Together we can: Annual Report 2022–23

    Report -

    2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23.

  30. Reconfiguration of Children’s Cancer Principal Treatment Centre

    News -

    The South West London and Surrey Joint Health Overview and Scrutiny Committee received a presentation from the NHS Specialised Commissioning Team on the reconfiguration of Children’s Cancer Principal Treatment Centre.

  31. COVID-19 Vaccinations FAQ

    Advice and Information -

    When will I get the vaccine? Where is it distributed? Find the answers to all your questions about the COVID-19 vaccine below in this FAQ.

  32. Enter & View: Kew Medical Practice

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Kew Medical Practice.

  33. Response to NHSE consultation on changes to Paediatric Oncology

    News -

    We have written on behalf of Healthwatch Richmond and Healthwatch Merton in response to the consultation on the move of cancer services from Royal Marsden to either St George’s or Evalina Hospitals.

  34. Hampton Pharmacy Closures

    News -

    In November 2023, Boots Pharmacy in Tangley Park and Priory Road closed down, leaving only one remaining pharmacy in Hampton. We had a number of residents contact us about the major inconvenience this has caused.

  35. SEND Futures Experiences Report

    Report -

    Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children.