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Report -
The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond. -
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An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work plans. -
Report -
Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services. -
Report -
Healthwatch Richmond's first Annual Report -
Report -
Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services. -
Report -
The report demonstrates how we have made a difference to the care that local people receive. -
Report -
Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business.
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News -
As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us. -
Report -
Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests: -
Report -
Healthwatch organisations are required to have and publish a decision making policy. Our is here. -
Report -
Our Annual Report 2019/20 demonstrates our work and impact over the year -
Report -
We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now. -
Report -
2020/21 was our busiest and most successful year to date. Find out more about it here -
News -
Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond. -
Report -
"Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here -
Report -
2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23. -
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Applications are now open for Healthwatch Volunteers. Find out how you can get involved. -
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High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it. -
Report -
Our 2017/18 Annual Report demonstrates our ongoing efforts to deliver a high quality service for Richmond residents. -
Report -
In May 2018, we reviewed the service of the Walk-in Centre at Teddington Memorial Hospital. -
News -
In early July 2018, the Walk-In Centre at Teddington Memorial Hospital was combined with the collocated extended hours GP service to become an Urgent Treatment Centre. -
Report -
We reviewed the service of the Emergency Department at Kingston Hospital in March 2018. -
Report -
We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work. -
News -
As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August. -
Report -
We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff. -
News -
Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
The government and the NHS are taking necessary steps to manage the pandemic, reduce transmission and treat those who need medical attention. Here we explain what this means for children, young people and their families. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
Report -
We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
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Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020. -
Advice and Information -
You can now access urgent care without waiting a long to be seen, through the new NHS 111 First Service. Find out how it works! -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Report -
Earlier this year, The London Ambulance Service asked us for advice on how they can improve the care that they provide Londoners. We conducted a survey to explore the patient journey and obtain their thoughts as a result. The report is now available.