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We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
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Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
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Across south west London, commissioners have to save an additional £900 million to meet NHS budgets. -
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The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.
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The local NHS had to save £20 million by April 2018 in order to meet its statutory duty not to go into debt. -
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As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton. -
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We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
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The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond. -
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Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
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We spoke to Rae McDonald and Yvonne Lincoln who both volunteered for our Enter and View programme. -
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We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff. -
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Inpatient and Urgent and Emergency care has been one of our priorities. We have reviewed 5 different services at 3 hospitals. -
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As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us. -
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Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests: -
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We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work. -
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At the time of our Crisis Care report publication we were working with partners from across the system to finalise a map of the Crisis Care services in Richmond, as part of the wider Mental Health Transformation work. -
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To help monitor services the CQC can request that we review the patient experiences we have collected for that service. We have reviewed experiences of West Middlesex Hospital shared with us since January 2018. -
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NHS England are reviewing non-emergency patient transport. We have used your experiences from the past 4 years to provide evidence to this consultation that could help to improve the service. -
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An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work plans. -
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Information on how to answer your child/young person's questions on coronavirus and useful resources to ease their anxiety. Plus, just for teens, there is up to date information and tips for staying well. -
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This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
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Healthwatch organisations are required to have and publish a decision making policy. Our is here. -
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Our youth group - Youth Out Loud! (YOL!) have launched their video "Self Harm: Being a Good Friend" and a fantastic set of resources to help manage mental health. -
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Help us understand how care and support services have changed during the COVID-19 pandemic, how they are working for you and to how we can support meaningful improvements that matter to you. -
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We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
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We collected experiences of maternity care during the coronavirus pandemic at West Middlesex & Chelsea & Westminster Hospital. The Survey is now closed and a report has not been published -
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Our Annual Report 2019/20 demonstrates our work and impact over the year -
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The lockdown in Leicester has prompted national reports of potential further local lockdowns, including in Richmond upon Thames, being "just days away". Richmond Council have described these reports as "scaremongering". -
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If you’ve been receiving care in hospital there can be lots to think about when you’re getting ready to leave, such as any support you will need to help you manage your health and wellbeing. -
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Read about the experiences of people in Richmond upon Thames during the Coronavirus crisis between March to July 2020. -
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A number of people have contacted us regarding difficulties with accessing Coronavirus tests in Richmond -
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October 2020 is Black History Month and Richmond Council will be celebrating the achievements and contributions of Black people in Richmond upon Thames. -
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Read about the experiences of 432 women who used maternity services at West Middlesex or Chelsea & Westminster Hospitals during the coronavirus pandemic. -
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In July 2020 we reviewed the data to bust the myths surrounding news reports of lockdown being "just days away". With reports of a sharp increase in cases in early October has the situation changed? -
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Read our Youth Out Loud! (YOL!) report into young people's experiences during coronavirus. YOL! is a partnership between Healthwatch Richmond and Healthwatch Kingston. -
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Healthwatch Richmond shared our experience, success and achievements from supporting Youth Out Loud! since the pandemic began, with 42 Healthwatch from across the country at national Healthwatch Week conference.