1. West Middlesex University Hospital - Adult inpatient wards 2014

    Report -

    In November 2014, we visited West Middlesex University Hospital to ask inpatients about their experiences of care. We spent nearly 70 hours in the Hospital over three weeks, speaking to more than 100 patients and observing care.

  2. The Vineyard Surgery: GP Project

    Report -

    We conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  3. Woodlawn Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Woodlawn Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  4. Seymour House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  5. Lock Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  6. Oak Lane Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  7. Chudleigh House

    Report -

    In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted.

  8. Quality Accounts 2014-15

    Report -

    Here you will find the 2014-15 Quality Accounts for our main providers and our commentaries to them.

  9. Annual Report 2014/15

    Report -

    Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services.

  10. Improving Emotional Wellbeing for Young People in 2016

    Report -

    Healthwatch Richmond collected the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond.

  11. Twickenham Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  12. North Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  13. Dr Johnson & Partners (Sheen Lane): GP Project

    Report -

    We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  14. Hampton Wick Surgery: GP Project

    Report -

    We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  15. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  16. Richmond Green Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  17. Experiences of Richmond CAMHS services - 2015

    Report -

    Healthwatch Richmond was invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on CAMHS services.

  18. Enter & View Report: Roy Kinnear House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

  19. Enter & View Report: Whitefarm Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge.

  20. Essex House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  21. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  22. Working Together for Better Care Event 2015

    News -

    On 26th November 2015, over 120 people joined us for our event and public exhibition.

  23. Enter & View Report: Greville House

    Report -

    We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough.

  24. Enter & View Report: Lynde House

    Report -

    Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations.

  25. Changes to South West London NHS

    News -

    Across south west London, commissioners have to save an additional £900 million to meet NHS budgets.

  26. Mary Seacole Ward - Queen Mary's Hospital Roehampton Enter & View Visits

    Report -

    The Mary Seacole Ward is part of the Inpatient Elderly Rehabilitation Service which focuses on maximising the functional and physical abilities of the patient.

  27. Changes to local NHS- Financial Recovery Plan

    News -

    The local NHS had to save £20 million by April 2018 in order to meet its statutory duty not to go into debt.

  28. Enter & View report: Gwynne Holford Ward, Queen Mary’s Hospital

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report into Gwynne Holford, a neurorehabilitation ward at Queen Mary's Hospital in Roehampton.

  29. Enter & View Report: Homemead Residential Care Home

    Report -

    We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough.

  30. Annual Report 2016/17

    Report -

    The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond.

  31. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  32. Enter & View Report: Alexander House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home.

  33. Enter & View: Deer Park View

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home.

  34. Enter & View Report: Deer Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home.

  35. Enter & View Report: Nightingale House

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House.

  36. Enter & View Report: Laurel Dene Care Home

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home.

  37. Volunteer Stories

    Page -

    We spoke to Rae McDonald and Yvonne Lincoln who both volunteered for our Enter and View programme.