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On 26th November 2015, over 120 people joined us for our event and public exhibition. -
News -
During late 2013 we heard concerns from the community about problems with the continence service that were affecting people's dignity and quality of life.
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Report -
We reviewed Homemead residential care home In Teddington in March 2017. This was part of our work to review all the care homes in the borough. -
Report -
Our Enter & View report on Lynde House Care Home detailed generally good practice and a positive atmosphere, with some recommendations. -
Report -
‘The lives we want to lead’ – a discussion on the future of adult social care in Richmond upon Thames
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Laurel Dene Care Home. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Nightingale House. -
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We have published our Enter & View report, on Greville House in Richmond. The report is part of our programme of visits to care homes across the Borough. -
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As part of a series of Enter & View visits to assess local care homes, we have published our report on Hampton Care.
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As part of a series of Enter & View visits to assess local care, we have published our report on Deer Lodge Care Home. -
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In August 2014, Healthwatch Richmond were alerted to concerns around Chudleigh House; where people’s care needs weren’t being met and safeguarding concerns were highlighted. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House. -
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As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge. -
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The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.
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To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here. -
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Aged 13-17?
Living in Richmond or Kingston?
Interested in volunteering?
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Advice and Information -
This guidance is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support. -
Report -
This report represents 2200 experiences collected through around 250 visits to community groups across the geographic and demographic range of Richmond as well as the findings of focussed reviews of services where relevant to the JSNA topics. -
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We published a report summarising the findings from the first 200 responses to our wellbeing and healthcare surveys and calls to our office during the Covid-19 pandemic. -
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Do you care for an adult with learning disabilities? We would like to invite you to our event on Thursday 10th December from 5-7 pm. -
Report -
Healthwatch Richmond and Healthwatch Wandsworth were asked to provide independent expert support with obtaining qualitative feedback from service users about their experiences of the Direct Payment Support Service and their needs from the service. -
Report -
Healthwatch Richmond was asked to gather information about provision for young people with special educational needs and disabilities by Richmond Council. This was done in collaboration with the Integrated Care Board and Achieving for Children. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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The 2016/17 Annual Report demonstrates our continuing commitment to delivering a high quality and high value Healthwatch Richmond. -
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An integral part of our work is talking to you, the community, about local health and social care services. We've visited hundreds of community groups and spaces to hear from thousands of people.
The experiences people share shape our work plans. -
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Read our 2014/15 Annual Report. This demonstrates how we continue making a difference to local health and social care services. -
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Healthwatch Richmond's first Annual Report -
Report -
Read the Healthwatch Annual Report for 2015-2016. The report gives an overview of our work over the year, describes our key achievements and how we have made a difference to local health and social care services. -
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The report demonstrates how we have made a difference to the care that local people receive. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business.
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As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us. -
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Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests: -
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Healthwatch organisations are required to have and publish a decision making policy. Our is here. -
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Our Annual Report 2019/20 demonstrates our work and impact over the year -
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We have published our Mid Year review for the year 2020/21, covering our work since April 2020 until now. -
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2020/21 was our busiest and most successful year to date. Find out more about it here -
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Healthwatch Richmond has been nominated for a prestigious national award for COVID-19 Response which has helped seldom heard groups access care and have a voice during the pandemic, across Richmond. -
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"Throughout, our overriding concern was to maintain our effectiveness in serving the interests of Richmond residents, patients and service users." - John Anderson, Chair, Healthwatch Richmond. Read the report here -
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2023 marks the 10-year anniversary of the launch of Healthwatch and, having run Healthwatch Richmond since its inception in 2013, we are delighted to present our Annual Report 2022-23. -
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Applications are now open for Healthwatch Volunteers. Find out how you can get involved. -
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High quality care for children and young people is one of South West London's health and care plan top priorities. Find how Healthwatch Richmond and Kingston are supporting it.