1. Enter & View Report: Alexander House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Alexander House care home.

  2. Seymour House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Seymour House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  3. Enter & View Report: Dalemead Care Home

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Dalemead Care Home.

  4. Lock Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to Lock Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  5. Enter & View Report: Roy Kinnear House

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Roy Kinnear House.

  6. Oak Lane Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Oak Lane Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  7. Twickenham Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Twickenham Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  8. North Road Surgery: GP Project

    Report -

    We conducted Enter and View visits to North Road Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  9. Enter & View Report: Whitefarm Lodge

    Report -

    As part of a series of Enter & View visits to assess local care, we have published our report on Whitefarm Lodge.

  10. Dr Johnson & Partners (Sheen Lane): GP Project

    Report -

    We conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  11. Richmond Green Medical Centre: GP Project

    Report -

    We conducted Enter and View visits to Richmond Green Medical Centre, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  12. Essex House Surgery: GP Project

    Report -

    We conducted Enter and View visits to Essex House Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  13. Hampton Wick Surgery: GP Project

    Report -

    We conducted Enter and View visits to Hampton Wick Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  14. Broad Lane Surgery: GP Project

    Report -

    We conducted Enter and View visits to Broad Lane Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  15. Crane Park Surgery: GP Project

    Report -

    We conducted Enter and View visits to Crane Park Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  16. Care Act Event

    News -

    The Care Act was the largest piece of social care legislation in 60 years. It reformed the law relating to care and support for adults and carers, bringing in a new legal framework that encompassed the whole population.

  17. Care Act Consultation Report

    Report -

    To give our community a voice in in the Care Act, the largest piece of social care legislation in 60 years, we ran an extensive engagement programme reaching around 300 people from across the community. Read about the findings of this work here.

  18. Enter & View: Deer Park View

    Report -

    As part of a series of Enter & View visits to assess local care homes, we have published our report on Deer Park View care home.

  19. Quality Accounts 2015-16

    Report -

    Here you will find the 2016-16 Quality Accounts for our main providers and our commentaries to them.

  20. Improving Emotional Wellbeing for Young People in 2016 FILM

    Report -

    In 2016 we undertook a review of emotional wellbeing and mental health services for young people. This is what we found.

  21. Quality Accounts 2016-17

    Report -

    Here you will find the Quality Accounts for 2016-2017, and Healthwatch Richmond's commentary on these accounts.

  22. Quality Accounts 2017-18

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  23. Quality Accounts 2018-19

    Report -

    Here you will find the Quality Accounts for 2013-2014, and Healthwatch Richmond's commentary on these accounts.

  24. Annual Report 2018/19

    Report -

    The report demonstrates how we have made a difference to the care that local people receive.

  25. Complaints Policy

    Report -

    Individuals and organisations have the right to express their views about the performance of Healthwatch Richmond or Richmond Health Voices and the way in which it conducts its business. 

  26. Recovery & Support Team Review

    Report -

    Between January and April 2019 we visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues.

  27. Your Guide to Richmond's NHS, Care and Support (Spring 2022)

    Report -

    The NHS, social care and local charities can provide a range of help. We've produced this downloadable leaflet to help you find help when you need it.

  28. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  29. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  30. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  31. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  32. What dental support should you expect while living in residential care?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  33. Kingston Hospital- Adult inpatient wards

    Report -

    We carried out a series of visits to review adult inpatient wards at Kingston Hospital. The findings of the report were based on the experiences of 102 patients and/or their family, and 65 members of staff.

  34. Health and Care Plan launched in the borough of Richmond

    News -

    The NHS, Richmond Council, voluntary sector and Healthwatch have launched a two-year plan to meet the health and care needs of people living in Richmond.

  35. Youth Out Loud!'s 15 Steps Challenge at Kingston Hospital

    News -

    In February 2019, Youth Out Loud! completed their first 15 steps challenge at Kingston Hospital. They gave invaluable advice to improve the paediatric day unit and the paediatric emergency unit.

  36. Four ways your pharmacist can help you

    Advice and Information -

    Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines for a range of minor illnesses. Here are four ways your pharmacist can help you.

  37. How can I find an NHS dentist?

    Advice and Information -

    Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

  38. Richmond Royal & Barnes Hospital Redevelopment

    News -

    South West London and St George’s Mental Health Trust are using the proceeds of recent sales of parts of their Barnes Hospital and Richmond Royal Hospital sites to fund new purpose built facilities on those sites.

  39. Richmond's Crisis Care Report

    Report -

    We published a report looking into Crisis Care in February 2020. Alongside this we have also been working with partners from across the system to map Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.

  40. Recovery & Support Team- Updates

    News -

    In 2017 we set out to review mental health care for local people. During the summer we published our report on the Recovery & Support Team review we conducted and we continued to seek updates on changes and improvements.

  41. West Middlesex Hospital Enter & View

    News -

    As part of our ongoing work on Urgent and Emergency Care, we reviewed the Urgent Care Centre and Emergency Department at West Middlesex Hospital in August.

  42. West Middlesex Hospital Urgent and Emergency care

    Report -

    We carried out a series of visits to review the Emergency Department and the Urgent Care Centre at West Middlesex Hospital. The findings of the report is based on the feedback from 78 patients and 16 members of staff.

  43. What you should expect from social care support

    Advice and Information -

    Here are six things you should expect from care services, according to new guidelines.

  44. Who are we talking to?

    News -

    As your watchdog we want to represent your voice. We speak to thousands of people and we want to ensure that the views and experiences in our database represent our Borough. We have looked at the demographics of people who have spoken to us.

  45. Conflicts of Interest

    Report -

    Healthwatch Richmond is an independent organisation. Managing potential conflicts of interests is important for this. We require all Trustees and Committee members to make the following declaration of interests:

  46. Richmond's Crisis Care Services

    News -

    At the time of our Crisis Care report publication we were working with partners from across the system to finalise a map of the Crisis Care services in Richmond, as part of the wider Mental Health Transformation work.